Alongside the presentation of the EU toolbox on joint security measures for 5G networks in January 2020, a special Eurobarometer survey was published that aimed at identifying EU citizens’ awareness, experience, and perception of cyber security. The fieldwork was carried out in October 2019. The main findings of the survey are as follows:

• The majority of respondents (52%) feel that they are not able to protect themselves sufficiently against cybercrime (while the figure was much higher (71%) in 2017);
• Awareness of cybercrime is rising, with 52% of respondents stating that they are fairly well or very well informed about cybercrime (up from 46% in 2017).
• Bank card or online banking fraud, infection of devices with malicious software, and identity theft were reported as the most frequent concerns about becoming a victim of cybercrime;
• A large majority (77%) are unaware of the means to report a crime;
• A large majority (70%) did not report a cybercrime.

The survey also informs on the percentage which measures are taken by the internet users in reaction of cybercrime threats.